Q1: Is your online order form secure?
A: Yes, it is 100% secure.

Q2: How to report bugs?
A: Please email any bugs or suggestions to support@topeesoft.com.

Q3: How to register your software?
A: step1. Connect to the internet in your normal method;
step2. Order the product for registeration email,you will receive your registration email (include registration code) within 24 hours after sending the online order form;
step3. Launch A1 iPod Video Converter,input the registeration code,which you can find in registeration email;
step4. You are now a registered owner of A1 iPod Video Converter!

Q4: I lost my license code, can you send again?
A: Sure. But you'd better provide your OderID or some info in your order(such as the Email you used to order) so that we can find your info in our database.

Q5: How To Update?
A: If you have installed a previous version , you can easily update it by installing the most recent trial version over top. Your registration details will not be overwritten.

Q6: Do I have to pay for the upgrades or tech support?
A: No! All upgrades and tech support are free to registered Amadis Software products users.

Q7: What's the limitation of trial version?
A: Only allows you to convert 50% of the video file in the trial version
Register it to feel the full features.

Q8: I am really a beginner to this kind of video conversion tools. It is difficult for me to understand the way to use your program. Is it possible to offer me a simple way?
A: We provide a help file for beginners, which is quite easy and convenient. You can open the help file and click the column "Get Starting". In this column, it has clear description about what to do and how to do the conversion job.

Q9: I want to change some settings of conversion. Where can I found them?
A: All the settings of the software can be found on the right panel of the main interface. After you highlight the file you loaded, the settings that can be changed will be active, such as the "Image", "Video", "Audio" and so on. Some of them can be changed in manually on the left panel of the main interface such as "Resolution(Image)", "Framrate", "Quality" and "Volume". With dropdown lists and one of them("Quality") can be changed just by entering a concrete number. With changing, the setting on the right panel will change accordingly.
You can use "Advanced Settings", by click the button.

Q10: Where can I found the output files after the conversion?
A: After our software shows "Task finished " for the conversion job, please look the button which can be found at the bottom of the main interface. You will reach the destination folder directly, from where you will find the output files for your conversion job.